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	<title>marcus welz &#187; social media</title>
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		<title>Comcast reads blogs, provides customer service through Twitter</title>
		<link>http://marcuswelz.com/2008/07/26/comcast-reads-blogs-provides-customer-service-through-twitter/</link>
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		<pubDate>Sat, 26 Jul 2008 15:28:46 +0000</pubDate>
		<dc:creator>marcus</dc:creator>
				<category><![CDATA[Social Web]]></category>
		<category><![CDATA[comcast]]></category>
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		<description><![CDATA[More and more companies are starting to embrace the social web. Comcast discovered that communicating and following up with unsatisfied customers through third party web sites (personal blogs, Twitter, etc) can have a positive effect. Of course, that's a Good Thing&#8482;, because as a (due to lack of alternatives, sometimes forced) customer it often seems [...]]]></description>
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		<title>itsourtree.com - Social Network for Your Whole Family</title>
		<link>http://marcuswelz.com/2008/04/20/itsourtreecom-social-network-for-your-whole-family/</link>
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		<pubDate>Sun, 20 Apr 2008 16:56:44 +0000</pubDate>
		<dc:creator>marcus</dc:creator>
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		<description><![CDATA[Ever been wanting to map out your family tree in an intuitive format and work on it collaboratively with other family members? Check out itsourtree.com, which is essentially a social network site for your extended family. So far I've found genealogy software to be quite clumsy, but Hamburg, Germany based OSN Online Social Networking GmbH [...]]]></description>
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